Shipping & Returns
We make every effort to ship your order to you within 7 to 10 business days. There may be times when we are out of stock on an item or that item may be on back order. We will do our best to expedite the completion of your order. If for any reason we cannot send out your order you will be notified immediately.
- UK – £8 via Royal Mail Tracked Next Day Service
- Europe – £10 via Royal Mail(5-7 business days) or £20 via Private Courier (3-4 business days)
- Rest of the World – £25 via Private Courier (3-4 business days)
We are confident that you will be happy with your BEX ROX purchase. However if for any reason you are not, we will gladly issue a credit note applicable to a future order. You have 14 days to return your order from the date you have received your order. Credit notes will be issued in the retail amount of the merchandise including any sales tax but excluding the original cost of shipping and handling, when applicable. Please be sure to include the following with your return:
- Copy of your receipt
- Telephone number and address
- Reason for return
For your protection, please ensure your item is shipped by a means with which you will receive a tracking number, as BEX ROX is not responsible for any losses or damage to items we do not ship. We are not able to accept any returns from items purchased in a retail store or other website. Made to order and engraved items are non-returnable/non-refundable.